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That article about patient questionnaires: the NHS ain’t no Argos
This article in The Guardian about how the NHS has much to learn from the retail sector in the way it designs and uses patient questionnaires has prompted a lot of angry comment. To be fair, it makes...
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Are you a patient? Then, I’m holding you for questioning. You have the right...
Just in case you had missed it, it’s all about patient experience from now on! And a good thing too. Or, at the very least, it seems the intention is to ask people more questions about their...
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